Frequently Asked Questions
How long will my order take to arrive?
For New Zealand orders, standard delivery is 2–5 business days. depending on delivery address and size of order.
Do you offer click and collect?
Yes, local customers can choose click and collect at checkout. We'll notify you when your order is ready for pickup from our Christchurch store.
Can I return or exchange an item?
Absolutely. We accept returns within 15 days of delivery, provided items are unused and in original packaging. Custom or cut-to-length items are non-returnable unless faulty.
What if my item is damaged or incorrect?
Contact us within 48 hours of delivery with photos and a description. We’ll sort it quickly—either with a replacement or refund.
Do you offer custom rigging or fabrication?
Yes. We specialise in custom marine rigging, architectural bracing, and cable solutions. Contact us for a quote or to discuss your project.
Is it safe to order through your website?
Yes. Our website uses secure SSL encryption and trusted payment gateways. Your data is protected, and we never store payment information.
Can I speak to someone before placing an order?
Of course. Give us a call or email—we’re happy to answer questions, provide advice, or help you find the right gear for your boat.
Do you offer trade or wholesale pricing?
Yes, we work with commercial clients and offer trade pricing for approved businesses. Reach out to apply for a trade account.